Refunds, Exchange & Warranty Policy 

Refunds, Exchange:​

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If you are dissatisfied with an item purchased from Tusck Overland you may return it for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

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We will exchange or refund a product provided that:

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1. the product was sold by our website; 

2. it is within 30 days of the original purchase date;

3. it is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused and the online store's price ticket is attached.

4. For hygiene reasons, underwear including swimwear may not be returned or exchange. 

5. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.

6. Return by the Client to our Tusck Overland store together with your invoice. 

7. Tusck Overland will refund a purchase for the exact amount paid, and no third party payments will be made. Strictly all refunds will be made by the individual who purchased the items. 

8. a Refund can take up to 14 (fourteen) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

9. Please note that the cost of couriering the product back to Tusck Overland shall be incurred by the purchaser. The address details are as follows:

 

33 Bruidslelie Crescent, 

Clearwater Estates, 

Parkhaven, 

Boksburg, 

South Africa 

1459. 

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Warranty:

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We've got you covered! At Tusck Overland, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free refund, replacement, or exchange policy. As long as you meet the conditions outlined in our policy, we'll take care of the rest. Plus, all of our products come with a 12-month warranty, so you can shop with confidence knowing that we stand behind our products.

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1. All Tusck Overland Products sold, carries a standard warranty of 12 (TWELVE) months from date of purchase, unless otherwise agreed in writing. 

2. All Tusck Overland products returned for warranty, must include a copy of the invoice for the original sale. Warranty approvals will not be granted if an original invoice or copy of an invoice is not provided.

3. Subject to the limitations and exclusions described in this warranty, Tusck Overland will remedy defects in materials or workmanship by repairing or replacing, at its option, a defective product without charge for parts or labor. 

4. In addition, Tusck Overland may elect, at its option, not to repair or replace a defective product but rather issue to a purchaser a refund equal to the purchase price paid for the product or a credit to be used toward the purchase of a new Tusck Overland product.

5. This warranty excludes problems caused by normal wear and tear including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, natural breakdown of colors and materials over extended time and use, commercial use, accidents, or unlawful operations.

6. No warranty is given for defects resulting from conditions beyond TUSCK OVERLAND’s control including, but not limited to, modifications or repairs not performed or authorized by TUSCK OVERLAND, misuse, overloading, or failure to assemble, install or use the product in accordance with TUSCK OVERLAND and its SUPPLIERS written instructions or guidelines included with the product or made available to the purchaser originally.