Privacy policy

What is a cookie?

A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone.

By using our website or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics.

At TUSCK OVERLAND, we value the trust you have in us and respect your privacy.

We strive to build a relationship trust with our customers by being transparent about how we collect, use, share, and protect your personal data. This policy applies to TUSCK OVERLAND and any other company that is part of our group or service. We collect only the necessary personal information and process it in compliance with applicable laws, including POPIA, and for business purposes authorized by you.

This Policy outlines:

How and why we collect your personal information;
How your personal information is used and protected;
When and with whom we share your personal information; and
What choices you can make about how we collect, use, and share your personal information.

Tusck Overland takes all required steps to ensure that we manage your personal information properly to maintain your trust. We may collect the following categories of personal information.

Not all categories may be mentioned below may be collected about every individual and this will depend on the purpose for which we need the personal information.

Age
Banking Details
Belief
Birth
Biometric
Colour
Conscience
Correspondence
Company Details
Company logo
Criminal history
Culture
Disability status
Educational history
E-mail address
Employment history
Ethnic origin
Financial history
Gender
Identity number
Language
Location information
Marital Status
Mental Health
Medical History
Name
National Origin
Online identifier
Other particular assignment
Personal opinions
Personal preferences
Personal views
Physical address
Physical health
Pregnancy
Race
Religion
Sex
Sexual orientation
Social origin
Symbol
Telephone number
Well being
CIPC registration numbers

WHAT IS THE PURPOSE OF TUSCK OVERLAND COLLECTING YOUR INFORMATION

TUSCK OVERLAND may collect and process personal information about you for various purposes, including fulfilling your orders, service requests or product delivery,
providing customer service,
creating and maintaining your account,
auditing and monitoring transactions,
conducting marketing and advertising (which you can opt of),
protecting our websites and business from fraud,
updating our functionality,
conducting business analysis,
research and development,
and fulfilling our legal obligations. We will use your personal information only for the purposes described in this policy.

INFORMATION COLLECTED FROM A DEVICE LINKED TO YOU.

We may collect information passively through technology, which may be linked to you personally. This information helps our websites and mobile services function properly and supports our customer marketing and analytics efforts. For instance, we collect information about your device, browser, IP address, and browsing behavior to understand your needs and provide information about our products and services:

When you visit our websites or use our mobile or services, we collect technical information such as your device's IP address, operating system, browser type, and unique. We also collect information about your browsing behavior, including the referring website, the path you take through our websites, and other details about your session on our websites.
We use cookies, web beacons, and mobile device identifiers, both our own and third-party technologies, to collect browsing information about the use of our websites and mobile services. These tools help us provide a more personalized shopping experience for you. For instance, cookies enable us to provide relevant information as use or return to our sites, while web beacons allow us to track page visits, email opens, and the effectiveness of ad banners on our websites and other sites. In some cases, we allow third parties to collect information on our for their own business purposes using similar technologies.Precise Device Location Information: We may collect information about your location when your device is set to provide location information.

WHEN WILL WE PROCESS YOUR PERSONAL INFORMATION?

We will only process your personal information for lawful purposes relating to our business if the following applies:

if you have consented thereto.
if a person legally authorised by you, the law, or a court, has consented thereto.
if it is necessary to conclude or perform under a contract, we have with you.
if the law requires or permits it.
if it is required to protect or pursue your, our or a third party’s legitimate interest.

WHAT IS SPECIAL PERSONAL INFORMATION?

Special personal information is personal information about the following:

Biometric information
Criminal behaviour
Ethnic origin
Health
Philosophical beliefs
Political peprivacy-personal-infouasion
Race
Religious beliefs
Sex life
Trade union membership

WHEN WILL WE PROCESS YOUR SPECIAL PERSONAL INFORMATION?

We may process your special personal information in the following circumstances:

if you have consented to the processing.
if the processing is needed to create, use, or protect a right or obligation in law.
if the processing is for statistical or research purposes and all legal conditions are met.
if the special personal information was made public by you.
if the processing is required by law.
if racial information is processed, and the processing is required to identify you; and / or if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

WHEN AND FROM WHERE WE OBTAIN PERSONAL INFORMATION ABOUT YOU

We collect personal information from the Payroll or HR departments of our clients when they capture financial and non-financial information.
We collect personal information from third parties that are directly integrated with our software platform.
We collect information about you based on your use of our products, services, or service channels.
We collect information about you based on how you engage or interact with us such as via our support desk, emails, letters, telephone calls and surveys.

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties. The third parties from whom we may collect your personal information include, but are not limited to, the following:

partners of our company for any of the purposes identified in this Privacy Policy.
your spouse, dependents, partners, employer, and other similar sources.
people you have authorised to share your personal information, like a person that makes a travel booking on your behalf or a medical practitioner for insurance purposes.
attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements.
payment processing services providers, merchants, banks, and other persons that assist with the processing of your payment instructions, like EFT transaction partners.
insurers, brokers, other financial institutions, or other organisations that assist with insurance and assurance underwriting, the providing of insurance and assurance policies and products, the assessment of insurance and assurance claims and other related purposes.
law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;
regulatory authorities, industry ombudsman, governmental departments, local and international tax authorities.
trustees, Executors or Curators appointed by a court of law.
our service providers, agents and sub-contractors like couriers and other persons we use to offer and provide products and services to you.
courts of law or tribunals.
participating partners, whether retail or online, in our customer loyalty reward programmes.
our joint venture partners; and / or

HOW WE USE YOUR PERSONAL INFORMATION FOR MARKETING

We may also market non-banking or non-financial products, goods, or services to you.
We will do this in person, by post, telephone, or electronic channels such as SMS, email, and fax.
If you are not our customer, or in any other instances where the law requires, we will only market to you by electronic communications with your consent.
In all cases you can request us to stop sending marketing communications to you at any time.

WHEN HOW AND WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

In general, we will only share your personal information if any one or more of the following apply:

if you have consented to this.
if it is necessary to conclude or perform under a contract, we have with you;
if the law requires it; and / or
if it’s necessary to protect or pursue your, our or a third party’s legitimate interest.

YOUR DUTIES AND RIGHTS ABOUT THE PERSONAL INFORMATION WE HAVE ABOUT YOU.

Your rights

We respect your right to access and control your personal information in accordance with POPI. Upon reasonable request, we will provide you with access your personal information and allow to correct, amend, or delete any or inaccurate information. We will provide you with a record or of your personal information, including the identity of third parties who have had access to it, within a reasonable time and at prescribed fee, if any. We will provide this information in a reasonable manner and format that is generally understandable. You must provide proof of identity when enforcing these rights and inform us of any changes to your personal information

You have the right to request access to the personal information we have about you by contacting us. This includes requesting:

confirmation that we hold your personal information.
a copy or description of the record containing your personal information; and
the identity or categories of third parties who have had access to your personal information.

We will respond to your requests for access to personal information in a timely manner. You may need to pay a reasonable fee to receive copies or descriptions of records or information about third parties, and we will inform you of the fee before processing your request. Please be aware that the law may restrict your right to access certain information.

If your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully, or no longer authorized to keep, you have the right to that we correct or delete it. You must inform us of your request writing, and it may take up to 15 business days for the change to reflect our systems. We may also request documents from you to verify the change in personal information.

If you have entered into a specific agreement with us, it may determine how you must change your personal information provided at the time of into the agreement. Please adhere to these requirements. If the law requires us to keep your personal information, we will not delete it upon your request. The deletion of certain personal information may result in the of your business relationship with us.You may object on reasonable grounds to the processing of your personal information.

We may not be able to comply with your objection if the processing of your personal information was and is permitted by law, you have provided consent to the processing, and our processing is done in accordance with your consent, or the processing is necessary to conclude or perform under a contract with you.

If you have provided your consent for the processing of your personal information, you may withdraw your consent at any time. If you withdraw your consent, we will explain the consequences to you. We may still process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 business days for the change to reflect our systems, during which time we may still process your personal information.

You must inform us of any objection in writing. Please refer to our PAIA Manual for further information on this matter, including the process you should follow to give effect to this right.

You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as to the best of our abilities.

HOW WE SECURE YOUR PERSONAL INFORMATION

We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices. Our security measures (including physical, technological, and procedural safeguards) will be appropriate and reasonable. This includes the following:
keeping our systems secure (like monitoring access and usage);
storing our records securely.
controlling the access to our buildings, systems and/or records; and
safely destroying or deleting records.
Ensure compliance with locally required security standards.
You can also protect your personal information. Please visit the website of the relevant business you have established a business relationship with for more information.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will keep your personal information for as long as:

the law requires us to do so.
a contract between you and us require to be kept.
you have consented for us keeping it.
we are required to keep it to achieve the purposes listed in this Privacy Policy.
we require it for statistical or research purposes.
a code of conduct requires us to keep it; and / or
we require it for our lawful business purposes.

Take note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required by your employer or employee.

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